Your questions, answered

The Pearl Standard covers kitchens, bathrooms, living spaces and bedrooms, floors and edges, glass and fixtures, and the final handover. Your written scope confirms what is included. Some checks apply only to bond and deep cleans.

For regular cleaning, yes. The same team learns your home, so the second clean is better than the first. If someone is unwell we tell you before the visit, not after it.

The planner gives you an indicative range, not a final price. It is based on the size, condition and access details you enter. We confirm the exact figure in writing before anyone is booked, and we do not change it afterwards.

Every cleaner holds a current national police check before their employment starts, not after. The business carries $20 million public liability cover and $10 million workers compensation, and we provide the certificate of currency on request.

Yes. $200 is the minimum for any booking, and it covers about two hours of work. That is a minimum on the whole job, not a charge per item — so if your clean and your extras together come to less than $200, you pay $200, and once they come to more you pay what they come to. Regular home cleaning accrues at $140 a visit. If a job runs under an hour and a half there is a $70 call-out fee instead. Ask either way — small jobs often bundle into something that lands better value.

Standard hours are 9am to 5pm, Monday to Friday. After-hours and same-day emergency work is available by arrangement, with a 30 to 50 per cent surcharge depending on the job. Your schedule and any surcharge are confirmed in the written quote.

We work with self-managed participants who choose and pay their own providers. We are not a registered NDIS provider and cannot invoice the NDIA or a plan manager directly. If you are self-managed, you book us the same way anyone else does, and domestic assistance runs to the same 50-point standard.

If something in the agreed work is missed, let us know within 48 hours and we will send someone back to fix it free of charge. This applies to the work set out on the scope form you sign before we start.

A bond clean includes the bond-specific checklist items and completion photographs to submit with your keys. If your agent flags missed work within the agreed scope, report it within 48 hours and we will return to fix it free of charge. This is a cleaning satisfaction guarantee, not a guarantee that your bond will be returned.

No. Most regular clients give us access instructions and go to work. We lock up exactly as we found the property and send the completion photographs when we leave.

No. Regular cleaning has no lock-in period. Skip a visit, change your frequency, or stop entirely. Just give us 48 hours so we can offer the slot to someone else.

Yes. Most of our commercial work is after hours or before opening. We hold keys or fobs under a signed access agreement and log every visit in writing, so facilities managers are not chasing anyone for a status.

Yes, as a package rather than a list of parts. The turnover covers the clean, linen stripped and remade, ironing, and consumables restocked, with the Scent-sational Finish included at no extra cost. We do not sell linen service or ironing on their own — they only come as part of the turnover.

Yes. The Scent-sational Finish is an add-on to any clean and you pick the scent — vanilla, ocean, lemon and lime, or tropical. We ask about fragrance sensitivities before we use anything, because some people react to them, and we would rather ask than guess. It is included free on Airbnb turnovers.

Yes. The Pearl Fresh Air Check opens the house up for air flow, checks for anything unusual, and closes it back up securely before we leave. It suits owners who travel and properties sitting empty between stays. It is priced to the property rather than off a list, so ask and we will tell you.

Not as a standalone service, and we would rather say so than take the booking. What we do is pet-soiled carpet treatment and flea control as part of a clean. If you need a licensed pest controller for termites, rodents or general extermination, that is a different trade and you want someone who does only that.

We clean across Brisbane, Moreton Bay, Redcliffe, Redland Bay, Ipswich, the Gold Coast and the Sunshine Coast. We also cover Adelaide metro and roughly 50–60 km around its CBD, with the same services. Use the area checker or contact us to confirm your address.